Terms & Conditions

By purchasing a ticket, you are agreeing to the Terms and Conditions set out below.

In these Terms and Conditions, a reference to the Company is to Maybe Group Pty Ltd ABN 18 612 297 935. A reference to the Venue is to the premises and/or Event to which a ticket relates.

1. Application of Terms and Conditions

1.1 By purchasing a ticket or other product (including bus transfer) through the Company (including from the Venue, online or over the phone) or through an authorised sales channel, you agree to comply with the Terms and Conditions.

1.2 Tickets may be sold or issued by the Company in its own right or for a third party (for example, where an outside organisation has engaged the Company to provide ticketing services for a performance).

1.3 Where the Company sells tickets for a third party, the name of the presenter or Event to which your ticket relates is usually shown on the front of the ticket but is also available from the Company. The Company has no control over, or liability for, the performance of the Event. All ticketing complaints and claims, and your legal rights, are against the third party presenter and not the Company, except where the Company is at fault or where you have a legal right against the Company under the Australian Consumer Law.

1.4 The Venue’s conditions of entry are incorporated into these Terms and Conditions and apply to your ticket. The Venue’s conditions of entry are available online or you can ask the Company for a copy.

1.5 Without limiting clause 3.5 below, these terms and Conditions continue to apply even if a ticket is provided to a third party by any means and any subsequent holder of a ticket will be bound by these Terms and Conditions.

1.6 These Terms and Conditions incorporate the Live Performance Australia Code of Ticketing practice – Consumer Code (LPA Code), which sets out a code of conduct for the sale of tickets to live events including consumer rights. You can obtain a copy of the LPA Ticketing Code of Practice at www.liveperformance.com.au.

1.7 Your ticket may be subject to additional booking terms, which will be notified to you prior to purchase. For example, if your ticket is to a timed ticketed exhibition, your ticket will only be valid for your nominated session time. Or if your ticket is to an Event presented by a third party, your ticket may be issued subject to special booking terms applicable to that Event or presenter. To the extent that there is any inconsistency between these additional booking terms and the Terms and Conditions, these Terms and Conditions will prevail.

2. Amendments to Terms and Conditions

2.1 The Company may update, replace or vary these Terms and Conditions at any time, including for specific events. Changes will be made effective by posting them on the Company’s website.

2.2 By making a purchase through the Company or an authorised sales channel, you agree to be bound by the Terms and Conditions that apply at the time of purchase.

3. Purchase of Tickets

3.1 Tickets are valid only when purchased through the Company or from an authorised sales channel. The Company reserves the right to cancel and not refund any ticket it reasonably believes has been bought or sold by an unauthorised seller.

3.2 In the case of an Event cancellation, a refund will be provided to the original ticket purchaser. If you have purchased a ticket from an unauthorised seller, you have no refund right from the Company and may be at risk of no refund from that unauthorised seller.

3.3 Where the Company has reasonable grounds to believe that you or a person associated with you is seeking to purchase tickets (or has previously purchased tickets) for the purpose of reselling those tickets at a premium to face value, the Company reserves the right to block that person from purchasing further tickets, including blocking the web login or credit card/s associated with that person from transacting on the Company’s website.

3.4 The Company will advise any known restricted viewing information prior to the purchase of a ticket.

3.5 In the interests of maintaining fair access to tickets, the Company may place limits on the number of tickets that you can purchase. The Company reserves the right to cancel and not refund any purchase exceeding those limits.

3.6 Use of automated means to purchase tickets is strictly prohibited. The Company reserves the right to cancel and not refund any purchases where it is known or reasonably suspected that automated means have been used to purchase tickets.

3.7 Tickets must not be on-sold at a premium, packaged with other goods or services, offered as a prize or otherwise used for advertising, promotional or commercial purposes, without the prior written permission of the Company. The Company may cancel tickets or refuse to accept orders which it believes are in breach of this condition or may be dealt with in breach of this condition and the bearer of the ticket may be refused admission to the ticketed Event.

4. Pricing and Payment

4.1 All prices are quoted in Australian dollars and are inclusive of GST (where applicable). Where GST applies, your ticket is a tax invoice.

4.2 Tickets advertised at a particular price will be available at that price for a reasonable period of time and in reasonable quantities.

4.3 Prices are subject to change without notice.

4.4 Service fees and charges may apply to each purchase and you will be notified of the applicable fee and/or charges prior to purchase.

4.5 You warrant that you have the authority to make payment for your purchase and that you own/hold or have express permission of the owner/holder of the credit card or other payment facility used to make the purchase.

4.6 If the amount paid by you for your purchase is incorrect for any reason (including ticket price and fee amount where the error was due to an error in a price posted on the Company’s website or otherwise communicated to you or human error or technical malfunction), the Company may cancel the order or the purchase and refund you the amount paid. Where the purchase was a ticket, the Company may offer you a replacement ticket to you at the correct price.

5. Issuance of Tickets

5.1 Tickets will be issued in digital format to the email address provided in the ticketing purchase form upon receipt of full payment.

5.2 Each valid digital ticket has a unique identifier. This unique identifier allows one entry only so please ensure that each individual attending the Event has their own digital ticket. Do not give a copy of your digital ticket to anyone and do not buy a digital ticket except from the Company or one of our authorised sales channels.

5.3 If there are multiple copies of a digital ticket, only the first copy to be scanned on arrival at the Event will allow the ticketholder entry. Additional copies subsequently scanned will result in our system displaying the message ‘Second Entry’ (or similar) and subject to verification, entry may be denied.

5.4 Do not buy digital tickets from unauthorised sellers. If an unauthorised seller has printed multiple copies of a single ticket you may be refused entry.

5.5 If you purchase tickets online or by phone, you will be given a confirmation number to confirm your purchase. If you do not receive a confirmation number or are otherwise concerned that your purchase was not successful, you must contact us for confirmation of your purchase. The Company takes no responsibility for incomplete purchases including where you have not received a confirmation number but have made no attempt to confirm the order.

5.6 The Company at its discretion reserves the right to not issue purchased and/or reissued tickets until one hour prior to the performance advertised starting time.

6. Lost or Stolen Tickets

6.1 Where tickets are lost, stolen, misplaced or damaged, the Company may charge an administration fee to issue replacement tickets and may require proof of identity and purchase prior to issuing a replacement ticket.

6.2 The Company may not provide replacement tickets where tickets are for general admission rather than allocated seating.

7. Promotions and Competitions

7.1 If you received your ticket or other product as a prize, gift, donation or otherwise at no cost, these Terms and Conditions and the terms and conditions of the relevant promotion or competition apply to your use of the ticket.

8. Exchanges and Refunds

8.1 You will be entitled to a ticketing refund as provided for in the LPA Code or as required by law (including the Australian Consumer Law).

8.2 Provided that you purchased your ticket through the Company or from an authorised sales channel, you will be entitled to a refund where:

(a) The Event is cancelled. (Note that where an Event is rescheduled, reasonable endeavours will be made to ensure that you are offered a ticket in a similar location at the rescheduled Event. If the Event is not rescheduled, you will receive a full refund of the Ticket price and other Ticket charges.)

(b) The Event is rescheduled and you cannot attend the rescheduled Event.

(c) The Event is significantly relocated, and the nature of the experience and/or geographic location of the Event is fundamentally altered by the relocation.

(d) An Event is cancelled due to unforeseen circumstances that arise during the Event, leaving the Event uncompleted. (Note however that if a substantial proportion of the Event is completed then, depending on the circumstances, the Company may determine that a refund or exchange is not warranted in which case a refund or exchange right will not apply.)

8.3 In the case of Event reschedules and relocations, we will advise you of the cut-off date for requesting a refund. The cut-off date will be at least 4 weeks from the date we advise you of the change unless the date of the new Event is less than 8 weeks away, in which case you must apply for a refund prior to the mid-point between the announcement and the Event. For example, if the new Event is six (6) weeks away, you will have three (3) weeks in which to request a refund. You will not be entitled to a refund if your request is made after the cut-off date.

8.4 You will not be entitled to a refund or exchange in the following circumstances:

(a) Inclement or wet weather. All Events are all-weather Event and will go ahead, rain or shine. You agree to wear adequate clothing and footwear for an all-weather outdoor Event, suited to the time of year and the weather conditions on the day. Suitable shoes and protective clothing is recommended especially if the weather has been wet or hot.

(b) A performer is cancelled or replaced or if the acts appearing at an Event change, provided that you are made aware of the cancellation, replacement or change at the Event.

(c) You are unable to attend for reasons outside the Company’s control including but not limited to; illness; illness of any person accompanying you to the Event, or other person for whom you need to care; transport failure or delay; or where you choose not to attend the Event.

(d) You arrive late to an Event and are refused entry on the grounds that latecomers will not be admitted, or you are delayed admission or readmission until a suitable break in the performance.

(e) You have been refused entry to or evicted from the Event or Venue.

(f) The advertised ticket price is changed in response to varying levels of consumer demand.

(g) Additional tickets or additional dates are released for presentation of the Event.

(h) Tickets for a general admission Event are lost or stolen.

(i) You did not enjoy the Event or were dissatisfied with the performance at the Event.

(j) Your ticket was free or complimentary.

8.5 Refunds will be paid to the original ticket purchaser. Proof of identity and and/or proof of purchase (including the original ticket) may be requested.

8.6 Refunds will be processed using the original method of payment.

8.7 Refunds may not necessarily be available at the time the refund is requested.

8.8 Refunds will be limited to the face value of the ticket plus any service charges applied to the specific ticket purchase. Refunds will not include costs imposed by external suppliers that you were not obliged to incur but chose to incur, such as insurance. Where tickets to multiple Events are purchased in a single order, the Company will not refund the service charge.

8.9 Unless required by law, the Company will not reimburse you for auxiliary expenses incurred in connection with your attendance or non-attendance at an Event, including a cancelled, rescheduled or relocated Event. Auxiliary expenses include, but are not limited to, the cost of travel, meals, car-parking, child-care and accommodation. You may wish to take out ticket and/or travel insurance for those expenses.

9. Event Changes and Information

9.1 Particulars of an Event may be changed without prior notice. Artists or performers may be added, withdrawn or substituted for specific performances. Wherever possible, the Company will advise consumers of Event changes prior to the commencement of the performance, or at the Event where prior notice is not possible.

9.2 You will be made aware of the identity of the support acts, where known. If this is not known, you will be made aware of where you can obtain the information prior to the Event. You will be made aware of any changes to the advertised support act(s) or performer(s) at the Event.

9.3 Areas of a Venue may be closed with or without prior notice. If a ticketed area is no longer available, you will be relocated to another area of the Venue within the same price reserve. Where the normal configuration of the Venue is significantly varied for a particular Event, the configuration to be used will be disclosed in promotional material and Event information.

9.4 Advertising for Events with adult themes will include information about the recommended age for ticket holders. This information will be available on our website for your review prior to purchasing tickets.

9.5 For some Events, the artist or presenter may encourage audience members to actively engage with the performance in some way, for example by standing up, waving or dancing. This may impact on visibility in some ticketing locations.

9.6 Once an Event has commenced, admittance or re-admittance to the Venue may be required to be during a suitable break in the Event and may be to a different Venue area. For some Events, admittance or re-admittance may not be possible.

9.7 In any of the circumstances set out above, Tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law).

10. Conditions of Entry

10.1 Attendance at a Venue and/or an Event and the right of admission (including transport to, between and from Venues and/or Events) is reserved by the Company, the Venue and/or the Event presenter (as applicable).

10.2 By attending a Venue and/or Event, you agree with these Terms and Conditions, the Terms and Conditions of the Venue and/or Event, the additional Terms and Conditions set out on the Company, Venue and Event websites, all signage at the Venue and/or Event and the reasonable directions of Company, Venue, Event and third party staff before, during and after the course of the Event.

10.4 You may be refused entry or required to leave the Venue and/or Event (including transport to, between and from Venues and/or Events) for any valid reason, including:

(a) Where you cannot produce a ticket for the Event.

(b) Where you produce a ticket that has been handled or dealt with in a way that is contrary to these Terms and Conditions.

(d) Where you refuse to remain in the area or ticket designated on your ticket.

(e) Where you have in your possession and/or refuse to surrender to the Company’s staff any prohibited object or article including but not limited to dangerous items, photographic or recording equipment or food or alcohol that is not permitted to be brought into or used in that Venue.

(f) Where you refuse to undergo a physical search or a search of your possessions.

(g) Where you behave in a manner which causes or may cause property damage or that threatens or may threaten the safety of performers, other people, including as a result of intoxication.

(h) Where you behave in a manner that unreasonably interferes with other people’s enjoyment of the Event, including through the use of cameras, mobile phones, personal computers, paging devices or other electronic devices.

(i) Where you are unwell or intoxicated.

(j) Where the Company considers that there may be a health and safety risk to yourself or to others in your attendance at the Venue or the Event, including as a result of illness, personal hygiene, your support needs or other relevant factors. Where you have support needs to attend the Venue or the Event, we encourage you to contact us in advance of the Event, so we can discuss these with you.

(k) Where you otherwise breach these Terms and Conditions or fail to follow the reasonable directions of Company staff.

10.5 In these circumstances, Tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law).

10.6 You consent to and authorise us to film, record and/or photograph you, and to reproduce Recordings in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction in any medium or context for any purpose without further authorisation by, or compensation or attribution to you. All Recordings are our sole property and you release us from liability arising on account of such usage. Security cameras may operate at Venues and/or Events and you acknowledge that you may be filmed when attending the Venue or Event.

10.7 You agree that you may be required to stand (including to see a performance) at the Venue and/or Event.

10.8 You agree that unless otherwise communicated in relation to a particular Venue and/or Event, no pass outs will be permitted.

11. Conduct at Venues and/or Events

11.1 You are responsible for the security of your own belongings while at the Venue and/or Event (including on transport to, between and from Venues and/or Events) and you must not:

(a) have in your possession and/or refuse to surrender to Company, Venue, Event or third party staff any prohibited items including but not limited to:

(i) Illicit substances.

(ii) Dangerous or inappropriate items (e.g. weapons, fireworks).

(iii) Professional cameras, selfie sticks, GoPros and iPads (personal camera phones are permitted unless otherwise advised – restrictions may apply to taking photographs or making recordings).

(iv) Bags over A4 size (20 litres and under).

(v) Glass and/or aluminium containers.

(vi) Liquids, aerosols or inhalers of any type including perfume, aerosol deodorants, bottled eliquid, eye drops and hand sanitisers (unless otherwise advised).

(vii) Glow sticks, laser pointers, Selfie Sticks, Poles or “Totems”.

(vii) Promotional material of any kind.

(viii) Sunscreen bottles over 150ml.

(ix) Food or Alcohol (unless otherwise advised).

(x) Portable seating of any kind, tables, tents or sun shelters (unless otherwise advised).

(xi) Umbrellas, facial masks (unless required by law or for health and safety reasons) or high vis workwear.

(b) Leave any bags or personal items unattended.

11.2 Unless otherwise advised by the Company, Venue and/or Event, the following items are permitted to be brought to a Venue or Event (including on transport to, between and from Venues and/or Events):

(a) Empty water bottles.

(b) Roll on deodorant.

(d) Prescribed medications in blister packs – must be clearly labelled.

(d) Non-prescribed medications in blister packs – must be clearly labelled.

(e) E-cigarettes, cigarettes and lighters

11.3 You are responsible for behaving in a manner that does not interfere with the safety and enjoyment of others at the Venue and/or Event (including on transport to, between and from Venues and/or Events). Specifically, you must not behave in a manner:

(a) Which causes or may cause property damage or that threatens or may threaten the safety of performers, customers or any other persons.

(b) That unreasonably interferes with other audience members enjoyment of the Venue or Event, including through the use of cameras, mobile phones, personal computers, paging devices or other electronic devices.

(d) That is rude or aggressive manner to any other person including Company, Venue, event or third party staff.

11.4 Unless otherwise advised by the Company, Venue and/or Event, you must not while at the Venue and/or Event (including on transport to, between and from Venues and/or Events):

(a) Consume food or drink (including alcohol) purchased outside the Venue and/or Event.

(b) Bring animals into the Venue and/or Event (unless they are registered assistance animals).

(d) Bring bicycles, motorcycles, motorised/electric scooters or segways into the Venue and/or Event.

11.5 If you experience harassment or feel unsafe, please report it as soon as possible to a Company, Venue and/or Event team member (identifiable from badges, wristbands and/or shirt). All reports of harassment, bullying and other inappropriate behaviour will be swiftly investigated in accordance with relevant legislation and acted upon as appropriate.

11.6 We aim to provide the best possible working environment for our team members and anyone who enters our spaces: one that is based on collaboration and respect. Whether you are a customer, visitor, employee, contractor, artist, technical crew, function attendee or volunteer, we expect you to contribute to an environment that upholds these standards.

12. 18+ Events

12.1 Only adults who are 18 years of age or older and present a valid form of ID prior to entry will be permitted into Venues and/or Events which are designated 18+ Events.

13. All Ages Events

13.1 Unless otherwise advised by the Company, Venue and/or Event, children under 16 years of age will only be permitted entry to All Ages Events if they are in the company of a responsible adult. A responsible adult is a person who is 18 years or older and is:

(a) The child’s parent, step-parent, guardian, grandparent.

(b) A person who is acting in place of a parent and who could reasonably be expected to exercise responsible supervision of the child.

13.2 Unless otherwise advised by the Company, Venue and/or Event, children 16 years of age or over are permitted entry to All Ages Events unsupervised. The Company recommends children 16 years of age and over attending All Ages Events in a group.

14. COVID-19 Special Terms

14.1 All eligible persons attending a Venue and/or Event must be fully vaccinated in accordance with South Australia’s COVID Management Plans for activities, events and gatherings over 1,000 people. Evidence of vaccination status will be confirmed prior to entry by Company, Venue and/or Event staff.

14.2 You must stay at home and must not attend an Event if you:

(a) are required to self-isolate or quarantine due to:

(i) Being a confirmed case of COVID-19.

(ii) Having close contact with a confirmed case of COVID-19.

(iii) Living in or having been in a high risk area within Australia.

(iv) Having returned from overseas.

(b) Have COVID-19 symptoms (the symptoms of COVID-19 include: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell.)

14.3 When you attend a Venue and/or Event you must comply with any COVID-19 safety protocols or requirements notified to you by the Company, Venue and/or Event (including by way of signage at the Venue and/or Event or by way of line markings on the floor). This includes complying with:

(a) Hand hygiene requirements.

(b) Appropriate cough and sneeze etiquette.

(d) Person limits for particular spaces and areas, or Person density requirements.

14.4 Depending on the public health restrictions applicable at the time of the Event, requirements may also include:

(a) Temperature checking.

(b) Wearing a properly fitted mask, unless eating/drinking or as otherwise advised, or unless you have an exemption.

14.5 You may be refused entry or required to leave the Venue and/or Event if you:

(a) Refuse to comply with any COVID-19 safety protocols or requirements notified to you by the Company, Venue and/or Event.

(b) Refuse to comply with any reasonable health and safety directions given by Company, Venue and/or Event representatives.

(d) Are exhibiting symptoms of COVID-19, as notified to or as assessed by Company, Venue and/or Event representatives. These include: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell.

(e) Have been tested for COVID-19 and are awaiting test results.

(f) Are required under public health directions to be in isolation or quarantine or if experiencing any of the symptoms of COVID-19.

14.6 In these circumstances, tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law).

14.7 You must notify the Company immediately if you or any member of your group develop any symptoms of COVID-19 within 14 days of attending a Venue and/or Event at hi@maybegroup.com.au.

15. Privacy

15.1 You may be asked to provide personal information (including email address, postal address and other contact information) when making a purchase. Please ensure that you provide current, complete, and accurate information. If you do not provide personal information when requested, we may not be able to fulfil your order and may not be able to contact you to give you information about the event or to advise you of changes to the event including cancellation.

15.2 By making a purchase, you consent to the collection, use, disclosure and handling of your personal information.

16. Voluntary Assumption of Risk

16.1 You enter the Venue and/or Event (including transport to, between and from Venues and/or Events) at your own risk.

16.2 You understand that attendance at any Venue and/or Event (including transport to, between and from Venues and/or Events) may carry with it certain dangers, including the risk of injury and damage to you or your property.

16.3 By attending the Venue and/or Event, you accept the risk of damage and loss (including property damage, personal injury, economic and consequential loss) howsoever arising (including by negligence) at the Venue and/or Event (including transport to, between and from Venues and/or Events). This includes damage or loss caused by the acts or omissions of other ticketholders, visitors, guests, and the employees and agents of the Company, Venue, Event or third parties.

17. Limitation of Liability

17.1 To the extent permitted by law (including the Australian Consumer Law), the Company is not liable to you for any loss, damage, injury, delays, additional expenses or inconvenience arising as a result of your attendance or non-attendance at the Venue and/or the Event.

17.2 Where liability cannot be excluded or modified by law, including pursuant to the Australian Consumer Law, the liability of the Company is limited to the minimum permitted by law.

18. Continuance

18.1 In the event of an inconsistency between any Company, Venue, Event and/or third party Terms and Conditions, these Terms and Conditions will prevail.